The Training Coordinator role is primarily responsible for the logistical execution of training and role development programs across Hailo’s Americas Business. It will require a highly proactive individual who can quickly grasp evolving team priorities and manage logistics to support the day-to-day delivery of high-impact tactical training programs and role development opportunities. As part of the Americas Operations team, this individual will collaborate with multiple teams and businesses across the Americas organization to support a culture of learning and contribute to the growth of our key focus areas.
Across all of our positions, Hailo seeks excellence, integrity, creativity, and professionalism. Specifically, we look for individuals who thrive in new environments, approach their work with precision and have a passion for continuous improvement.
Specific responsibilities include (but are not limited to):
- Supporting Americas Operations team members with logistics for initiatives centered around onboarding, leadership and manager development, performance management, and role based training
- Owning end-to-end logistics for specific programs (which may include monthly new hire onboarding/engagement, manager training, and others) with oversight from program/project owners on the Americas Operations team and Talent Development team
- Managing training administration, including communication, calendaring, and tracking of program attendance and skills certifications
- Collaborating with internal stakeholders (i.e., BU leaders, Compliance, TA, T&D, etc.) on training logistics that impact that Americas organization
- Maintaining and updating the centralized training resource site and materials for the Client Solutions and Platform Operations organizations
- Proactively offering ideas for more efficient processes to deliver exceptional learning programs
- Coordinating with Facilities Team and local office managers to ensure event catering, room, and technology needs are set up for seamless execution of in-person events, when needed
An ideal candidate will have the following:
- 1-3 years of experience in a coordinator, administrative assistant, project/program coordinator or the like (required)
- Experience in a role/function in Operations or Talent Development/Learning & Development (advantageous, but not required)
- Demonstrated ability to display poise and confidence when under pressure
- Self-driven and persistent attitude; can accomplish tasks with minimal oversight
- Strong project management skillset
- Ability to balance multiple and conflicting priorities
- Excellent communication skills, including written, verbal, and active listening
- Exceptional organization skills, with an impeccable attention to detail
- Team player attitude, with ability to create excellent working relationships
- Ability to thrive in a fast-paced environment and adapt to change
